Privacy Policy

Introduction

Krostil Design Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services.

Company Details:

• Krostil Design Ltd
• VAT: GB593102847
• Registration Number: 12849503
• Address: 17 Hanover Square, London W1S 1BN, United Kingdom
• Email: studio@krostil.com
• Phone: +44 20 7493 5588

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out contact forms on our website
• Request a quote or consultation
• Subscribe to our newsletter
• Send us emails or messages
• Engage with us via phone or in-person meetings

This information may include: name, email address, phone number, postal address, company name, project details, and any other information you choose to provide.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and device identifier
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To prepare quotes and project proposals
• To deliver our landscape architecture and design services
• To send marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and enhance security
• To analyze user behavior and website performance

3. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Consent: When you provide explicit consent (e.g., newsletter signup)
• Contract: To fulfill contracts for our services
• Legal Obligation: To comply with UK law and regulatory requirements
• Legitimate Interests: To operate our business, improve services, and prevent fraud

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Contractors and vendors who assist us in operating our website and delivering services (subject to confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and analyze website usage.

Types of cookies we use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To track website performance and user behavior
• Marketing Cookies: To deliver targeted marketing content (with consent)

You can control cookie settings in your browser. For more details, please see our Cookies Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure storage systems with access controls
• Regular security audits and updates
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

• Contact Information: Retained for 3 years after last interaction (unless you request deletion sooner)
• Project Information: Retained for 7 years for accounting and legal purposes
• Newsletter Subscribers: Retained until you unsubscribe
• Website Analytics: Retained for up to 2 years

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data (subject to legal exceptions)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to certain types of processing, including marketing
• Rights Related to Automated Decision-Making: Request human review of automated decisions

To exercise any of these rights, please contact us at studio@krostil.com or write to us at our registered address.

9. International Data Transfers

Our website and services are operated from the United Kingdom. If you access our services from outside the UK, please be aware that your information may be transferred to, stored in, and processed in the UK. By using our services, you consent to the transfer of your information to the UK, which may have different data protection laws than your home country.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services following the posting of revised Privacy Policy means you accept and agree to the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Data Protection Officer

For questions about our privacy practices or to exercise your data protection rights, you may contact us:

Krostil Design Ltd
17 Hanover Square
London W1S 1BN
United Kingdom
Email: studio@krostil.com
Phone: +44 20 7493 5588

14. Complaints

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: www.ico.org.uk
Phone: 0303 123 1113

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts located in England and Wales.

Last Updated: January 2026
This Privacy Policy is effective for all visitors to our website and users of our services.